Customer Operations & Service Policy

1. Scope of Services

HNDL provides fleet management software solutions including, but not limited to, vehicle tracking, maintenance scheduling, driver management, expense management, and operational reporting. The specific features available to you depend on your subscription plan.

2. Account Registration and Access

To access the Services, you must create an account and provide accurate, complete, and up-to-date information. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized access or security breach.

We reserve the right to suspend or terminate accounts that violate this Policy.

3. Subscription and Payment Terms

Access to HNDL Services is provided on a subscription basis. By subscribing, you agree to the following:

• Subscription fees are billed in advance on a monthly or annual basis as selected.
• All fees are non-refundable except where required by applicable law.
• We reserve the right to modify pricing with 30 days' prior notice.
• Failure to pay may result in suspension or termination of your account.

4. Acceptable Use

You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations. You must not:

• Use the Services to transmit harmful, fraudulent, or illegal content.
• Attempt to gain unauthorized access to any system or network.
• Reverse-engineer, decompile, or disassemble any part of the Services.
• Resell, sublicense, or otherwise transfer access to the Services without written consent.
• Use the Services in a manner that disrupts or harms others.

5. Data Ownership and License

You retain ownership of all data you input into the Services (“Customer Data”). By using the Services, you grant HNDL a limited, non-exclusive license to process and use your Customer Data solely to provide and improve the Services. We will not sell, share, or exploit your Customer Data for any other purpose.

6. Data Security and Confidentiality

HNDL implements industry-standard security measures to protect Customer Data. However, no system is completely secure. You are responsible for securing your own devices and credentials. HNDL will notify you of any confirmed data breach affecting your account within the timeframes required by applicable law.

7. Service Availability and Uptime

HNDL aims to maintain high availability of its Services. Planned maintenance will be communicated in advance where possible. HNDL does not guarantee uninterrupted access and is not liable for downtime caused by factors outside its reasonable control, including third-party infrastructure failures or force majeure events.

8. Intellectual Property

All intellectual property in the HNDL platform, including software, designs, trademarks, and documentation, is owned by or licensed to HNDL. Nothing in this Policy grants you any right to use HNDL's intellectual property beyond what is necessary to use the Services as described herein.

9. Third-Party Integrations

The Services may integrate with third-party tools, APIs, or platforms. HNDL is not responsible for the performance, availability, or data practices of third-party services. Your use of third-party integrations is subject to those parties' terms and privacy policies.

10. Support and Onboarding

HNDL provides customer support through designated channels (email, in-app chat, or support portal) during standard business hours. Support tiers and response times vary by subscription plan. HNDL may offer onboarding sessions to help you get started; the scope of such sessions will be defined at the time of purchase.

11. User Responsibilities

As a Customer, you are responsible for:

• Ensuring your users comply with this Policy.
• Providing accurate fleet and operational data.
• Maintaining appropriate hardware and internet connectivity for access.
• Training your team members on proper use of the platform.

12. Limitation of Liability

To the maximum extent permitted by applicable law, HNDL shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Services. HNDL's total liability to you for any claim shall not exceed the fees paid by you in the three months preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold HNDL, its officers, directors, employees, and agents harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Services, your violation of this Policy, or your infringement of any third-party rights.

14. Termination

Either party may terminate this agreement by providing written notice in accordance with the subscription terms. Upon termination:

• Your access to the Services will cease at the end of the current billing period.
• You may export your Customer Data prior to termination.
• HNDL will delete your Customer Data within 90 days after termination, unless required by law to retain it.

15. Modifications to the Services

HNDL reserves the right to modify, update, or discontinue any feature of the Services at any time. We will provide reasonable advance notice of material changes that may affect your operations.

16. Governing Law and Dispute Resolution

This Policy shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which HNDL is registered. Any disputes arising from this Policy shall first be subject to good-faith negotiation. If unresolved, disputes shall be settled through binding arbitration or in the competent courts of the applicable jurisdiction.

17. Changes to This Policy

We may update this Policy from time to time. Any material changes will be communicated to you by email or through an in-app notification at least 14 days before they take effect. Continued use of the Services after the effective date constitutes your acceptance of the revised Policy.

18. Contact Us

If you have questions or concerns about this Policy, please contact us at: